Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Full name
• Email address
• Phone number (including mobile number for SMS communications)
• Business information (company name, MC number, DOT number, truck type)
• Any other information you voluntarily provide when contacting us

Information Collected Automatically

• IP address and browser type when visiting our website
• Pages visited and time spent on our site
• Referring website or source

2. SMS Consent and Mobile Communications

When you provide your mobile phone number and opt in to SMS communications from STS Logistics, we collect and use that number solely to send you messages related to our dispatch services, including:

• Load assignments and dispatch updates
• Appointment reminders and scheduling
• Driver support communications
• Paperwork requests and document reminders
• Account-related notifications

We do not sell, rent, share, or transfer your mobile phone number to any third party for marketing purposes. Your phone number will not be used for any purpose other than the communications described above.

For complete information about our SMS practices, please see our SMS Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our dispatch services
• Communicate with you about loads, schedules, and service updates
• Send SMS and email notifications you have opted into
• Respond to your inquiries and support requests
• Process transactions and manage your account
• Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website or services (e.g., website hosting, email delivery), subject to confidentiality obligations.
• Business Operations: With freight brokers or shippers as necessary to arrange and complete load assignments on your behalf.
• Legal Compliance: When required by law, legal process, or government request.
• Business Transfer: In connection with a merger, acquisition, or sale of all or part of our business assets.

We will never share your phone number or personal information with third parties for their marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure transmission of data using encryption (HTTPS)
• Access controls limiting who can view personal information
• Regular review of our data collection and storage practices

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information, subject to applicable legal requirements.
• Opt-Out of SMS: Reply STOP to any SMS message to opt out of future text messages at any time.
• Opt-Out of Email: Follow the unsubscribe link in any email or contact us directly.

To exercise any of these rights, please contact us using the information below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our site.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Company: STS Logistics
• Phone: 980-291-4430
• Email: onboard.sts@gmail.com